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stephaniek64991887
Participant
December 22, 2017
Answered

Update Failed. Unable to move the file. Error Code 146

  • December 22, 2017
  • 6 replies
  • 6540 views

Hello,

I've attempted to update the latests updates of Animate and Bridge on my MacBook Pro Laptop with Mac OS 10.13.2. High Sierra.  Each time I attempt to do so, I get the Error Message: "Update Failed.  Unable to move the file.  Rename the file and try again."

I've attempted to do the update several times including after a computer restart and after uninstalling and installing the Creative Cloud Desktop App.  I also attempted to do a new install of the apps, to no avail.

The Error Summary is:

Exit Code: 146

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeAnimate18.0-mul', version:18.0.1.115

FATAL: Error occurred in install of package (Name: AdobeAnimate18.0-mul Version: 18.0.1.115). Error code: '146'

WARN: Failed to move directory '/.adobeTemp/133B205F-2DF6-400C-8AE8-A002E7F8BDEF/1/mul/AppFiles' to '/System/Library/Components/PDFImporter.component/Adobe Animate CC 2018'

-------------------------------------------------------------------------------------

I've successfully completed the updates on my iMac with Mac OS 10.12.6.  Sierra.

Is there any incompatibility between Creative Cloud and High Sierra?

When it says "Rename the file and try again" where is the file located and what do you rename it to?  This is not clear at all.

Any other suggestions?

Thank you!

This topic has been closed for replies.
Correct answer stephaniek64991887

I just spent an hour with Apple tech support working on getting this issue resolved.  We first attempted to simply do an update logged in as a root user.  That did not do it.

What did finally work was to disable the System Integrity Protection.  Once that was disabled, the update proceeded successfully.  Apple had me re-enable System Integrity Protection once the update was completed.

The only problem is that every time I need to do an Adobe update I will need to disable the System Integrity Protection and then enable it again.  This is a rather cumbersome approach to updates.

Please bring this to the attention of Adobe developers.  Apple said that Adobe should be able to correct this in future updates.

Thank you.

6 replies

N
nathanakers
Participant
March 12, 2020

In case people are still finding this in 2020, here's a more reasonable solution by Adobe:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run_cc_cleaner_tool_for_mac

L
Lou5CCC
Participant
June 15, 2021

This did not solve Error code 146 for me in 2021 with installing creative cloud Core Sync.

Soul of Wit Films
Soul of Wit Films
Known Participant
January 28, 2018

Uninstalling and reinstalling on High Sierra worked for all my Adobe apps who's update failed.  Thanks!

    M
    malowens
    Inspiring
    January 24, 2018

    Spot on. Thank you for posting this. It was driving me a little nuts until I found your solution.

      Miguel Agawin
      Miguel Agawin
      Participating Frequently
      January 23, 2018

      Hi all,

      I’m experiencing the same error code updating Premier (on High Sierra). In case you’re still struggling with this and don’t want to take the Correct Answer route, I successfully updated by uninstalling the app through the Applications folder > [Adobe app] folder > Uninstall… as opposed to the Creative Cloud portal which doesn’t give you the option once the error is produced, and then installing again instead of updating. Note, I didn’t try keeping my preferences. Reply if you are successful while keeping your preferences.

      Miguel

      C
      ctfishman
      Participant
      January 28, 2018

      I was not able to update Premiere Pro on High Sierra, but I uninstalled keeping preferences and then reinstalled and that worked. Thanks Miguel.

        Kanikas
        Kanikas
        Legend
        December 22, 2017

        Moving to Creative Cloud Download & Install​

        S
        stephaniek64991887Author
        Participant
        December 24, 2017

        I just installed Muse CC to see what would happen if I installed a new app that I had not installed before.  It installed just fine.

        I went back to the update of Animate CC and I got the same error messages as described above.

        Please reply to my root related questions immediately above the Moving response above or offer any other suggestions that might help.

        Thank you!

        S
        stephaniek64991887AuthorCorrect answer
        Participant
        December 29, 2017

        I just spent an hour with Apple tech support working on getting this issue resolved.  We first attempted to simply do an update logged in as a root user.  That did not do it.

        What did finally work was to disable the System Integrity Protection.  Once that was disabled, the update proceeded successfully.  Apple had me re-enable System Integrity Protection once the update was completed.

        The only problem is that every time I need to do an Adobe update I will need to disable the System Integrity Protection and then enable it again.  This is a rather cumbersome approach to updates.

        Please bring this to the attention of Adobe developers.  Apple said that Adobe should be able to correct this in future updates.

        Thank you.

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        December 22, 2017

        It seems to be a problem with missing permissions. Do you work as an admin or an user with admin rights?

        Try to install under the root user account How to enable the root user on your Mac or change your root password - Apple Support or a new user with admin rights Install or run Adobe applications in new user account | Mac OS X .

        Axel

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
        S
        stephaniek64991887Author
        Participant
        December 22, 2017

        I'm confused.  On this computer, I'm listed as the administrator and when I log in I use the administrator password which I always do.  Nothing has changed on this computer, other than the upgrade from Sierra to High Sierra, and I've been able to update Creative Cloud apps for a long time with no issues.

        So, if I'm already logging in as the administrator aren't I already logging in under the root account?  Or, are you advising I create a new root account?

        Please advise.  Thanks.

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