Skip to main content
This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

This error appears when there are some background program running in the machine, the best option is to complete close the machines that all running process are closed. Restart the machine, it should work.

You can also kill all the process related to CC in task manager/activity monitor & then launch.

http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_You_are_already_running_another_installer_

Regards,

Sheena

3 replies

A
AnyaNiemAuthor
Participant
April 17, 2015

Thank you @kglad and @Sheena Kaul! The issue was resolved!

Sheena Kaul
Sheena Kaul
Legend
April 17, 2015

You are welcome!

Sheena Kaul
Sheena KaulCorrect answer
Legend
April 17, 2015

Hi,

This error appears when there are some background program running in the machine, the best option is to complete close the machines that all running process are closed. Restart the machine, it should work.

You can also kill all the process related to CC in task manager/activity monitor & then launch.

http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_You_are_already_running_another_installer_

Regards,

Sheena

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 17, 2015

restart your computer, or check your task manager (win) or activity monitor (mac).

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices