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Boxley2
Participant
March 6, 2013
Question

update install to CS6 failed

  • March 6, 2013
  • 2 replies
  • 315 views

Adobe Support Advisor & ApplicationManager6.2 both failed to figure out why updates couldn't be installed.

    This topic has been closed for replies.

    2 replies

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    Boxley2Author
    Participant
    March 6, 2013

    I was trying to install a general Adobe update, which failed.  Following instructions led me to Support Advisor & Application Manger6.2.  I've never previously had a prob with simply clicking on the Adobe Update button; it always just installs in a few seconds or minutes.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 6, 2013

    Did you receive any specific error messages?  What are you trying to install?  What operating system are you using?

    If the Adobe Support Advisor has failed to determine the error then it is likely you will need to review the installation logs yourself.  You can find details on how to locate and interpret your installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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