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martinv74028233
Participant
September 24, 2019
Answered

Update lightroom 5.7 - Kontakt zum Support

  • September 24, 2019
  • 3 replies
  • 914 views

Ich suche nach einer Möglichkeit, nach der Neuinstallation von Lightroom 5 das update 5.7 zu installieren. Ich habe mein Lightroom bisher nicht registrieren lassen, deshalb soll ich den support von adobe kontaktieren - laut Support Center ... Nur: Wo finde ich ein Kontaktformlar dafür?

This topic has been closed for replies.
Correct answer John T Smith

Program installers https://www.adobe.com/gr_en/downloads/other-downloads.html
If you are not able to find your program installer at 'other-downloads' read below

 

IMPORTANT NOTE:
The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

 

Go to https://www.adobe.com/about-adobe/contact.html
-click on the Chat bot on the bottom right hand corner of the first screen
--the chat bot is the circle with a funny looking box with 3 dots inside
-click on Downloading or Installing, then type Agent

 

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

 

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

3 replies

Participant
August 25, 2022

Wo hast Du den Link zum Download her - Muss dies auch tun ?

John T Smith
Community Expert
Community Expert
August 25, 2022

https://community.adobe.com/t5/download-install-discussions/older-versions-pre-2020/td-p/13065324

 

IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD
-plus a text file containing your serial number if you have a serial number program

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 24, 2019

Program installers https://www.adobe.com/gr_en/downloads/other-downloads.html
If you are not able to find your program installer at 'other-downloads' read below

 

IMPORTANT NOTE:
The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

 

Go to https://www.adobe.com/about-adobe/contact.html
-click on the Chat bot on the bottom right hand corner of the first screen
--the chat bot is the circle with a funny looking box with 3 dots inside
-click on Downloading or Installing, then type Agent

 

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

 

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

martinv74028233
Participant
September 25, 2019
Sorry, but that's not the right answer! - on https://www.adobe.com/gr_en/downloads/other-downloads.html lightroom 5 is listed, but there are no updates for the program behind the link. And on https://www.adobe.com/about-adobe/contact.html I dont find any chat bot icon on the bottom right hand corner!
Akash Sharma
Legend
September 24, 2019

Moving to the correct community.