Update needed. I can't install Adobe Premiere pro

Forum|Forum|1 year ago
August 11, 2024
3 replies
262 views

I want to install Adobe Premiere Pro and I get this error on the website.

Features of my computer:
SO: Windows 11 Pro 23H2 64 Bits
RAM: 16GB
GPU: NVIDIA GeForce RTX 2060 6GB
CPU: AMD Ryzen 7 5700X 8-Core Processor 3.40 GHZ
Storage: SSD 500GB and HDD 1TB

Motherboard: Asus Motherboard AMD B550 ROG Strix B550-A Gaming

I already paid for the service.

What do I need to do? I wish there was also technical support to help me, please.

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi @Itzay_HR,

We're sorry for the trouble. Did you trt signing out and signing back in as suggested by @kglad ?

Also, could you check if there is any update pending for the OS you are using?

Let us know.

Thanks,

Shivangi

kglad

Community Expert

check your account, https://account.adobe.com

then, if you see your subscription, use the same id/password to sign out/sign in to the cc desktop app

MyerPj

Community Expert

Are you logged into Creative Cloud using your paid subscription login?

Here's the contact page:

https://www.adobe.com/about-adobe/contact.html

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