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Participant
December 14, 2020
Question

Update of Creative Cloud Desktop

  • December 14, 2020
  • 2 replies
  • 232 views

On Creative Cloud Desktop we updated 'camera raw v 13.1' and now we cannot open photoshop files Message reads

'Phoptoshop.exe - System Error

The progreamm can't start because

api-ms-win-core-libraryloader-l1-2-0.dll is missing from your computer.  Try reinstalling the programme to fix this problem.'

Do we have to uninstall photoshop before trying to reinstall?

This topic has been closed for replies.

2 replies

LukePC
Participating Frequently
December 15, 2020

had this issue for about a week now, solution is to install camera raw 12.4. ignore other posts, this is 100% a solution.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

credit to Ged Traynor on https://community.adobe.com/t5/photoshop/can-t-start-photoshop/td-p/11667211?page=1

 

Participant
December 16, 2020

I love you 5000 times

John T Smith
Community Expert
Community Expert
December 14, 2020