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florianr83681742
Participating Frequently
April 3, 2018
Answered

Update of Lightroom CC suddenly not possible anymore, tells me to contact support

  • April 3, 2018
  • 1 reply
  • 1668 views

I'm using CreativeCloud for Photography on MacOs and since recent it tells me there is new actualizations for lightroom ( via CC Agent but also if I go into Lightroom CC itself and use the function for updating ) but as soon as I start the updating it gives me an error "Update failed" without an explicit errorcode every time and tells me to contact support if the problem persists. Well it does persist and as I somehow cant find any way to contact support directly I hope they read this forum...

Best regards

Flo

This topic has been closed for replies.
Correct answer Bani Verma

Sure:

Headline: Problem while updating Lightroom Classic CC ( more information to be found in the error message )

Box with error message: Update failed. While installing this update an error did occur. Please try again later or adress it to customer support.


Thank you! I would suggest you to manually remove Lightroom from your machine by following the steps given here: How to uninstall Lightroom manually, and then reinstall it using the Creative Cloud desktop app.

1 reply

Bani Verma
Bani Verma
Legend
April 3, 2018

Hi Flo,

As you have mentioned that you are unable to update Lightroom CC by using the update option within the app, did you also try using the Creative Cloud desktop app to update it? If not then please give it a try.

Also, can you please share your computer's operating system and its version with us.

In order to understand the issue better, I would request you to share a screen shot of the error window as well, to know how see: FAQ: How do I capture and post a screen shot or video?

Awaiting your response.

F
florianr83681742Author
Participating Frequently
April 3, 2018

Hi Bani,

yes...I first did use the CC desktop app to update and only as this didnt work tried in Lightroom CC itself. Here is the error from the app:

As mentioned I am on MacOS. The version is 10.11.6 El Capitan on a Retina MacBook Pro 2013.

If I go inside Lightroom CC, the application says it currently is 7.1 with Camera Raw version 10.1

any more info that is relevant? Ah yes...I am registered in Germany but travelling in Italy - can this have any effects? In general though internet and all is working fine...

Bani Verma
Bani Verma
Legend
April 3, 2018

Thanks for sharing this. Could you please translate the error in English for me?

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