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Participant
February 5, 2020
Question

Update problem with photoshop

  • February 5, 2020
  • 1 reply
  • 193 views

Hi,

It is my first post. I face a problem for update photochop and lightroom with creative cloud:

I have got 2 Mac:

In the past, each Mac had the same OS, and I faced the same trouble,

and know, 

1 Imac with macOS Mojave (32bits), and 1 MacBookPro with macOS catalina.

On the Imac, I never face difficulties for all update, but on the macBookPro, each time, creative cloud send me a message that my software are up to date, even if it is wrong.

Actualy I updated Imac With photoshop 21.0.3, and on my MacBookPro, I have version 21.0.1. I receive message that update are not allowed on the MacBookPro, but it is not.

For the last update, I was forced to remove all version, and re-install completely the new one.

Somebody coul help me on this matter?

Many thanks in advance

Jean-Pierre

 

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1 reply

Jeffrey_A_Wright
Legend
February 5, 2020

Jean-Pierre what process did you use to set up the MacBook Pro?  Was anything transferred/migrated from the iMac or another computer running macOS?