Inspiring

Answered

Update required

Forum|Forum|4 years ago
September 10, 2021
5 replies
1361 views

So, I reinstalled windows. (Like hundreds of times before)

I fired up the Photoshop CC 2018 installer. (Like hundreds of times before)

Suddenly, I had to gasp. What were my eyes seeing? No, this must be a late aprils fool joke.

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

So, the same windows version and the same installer I used for (felt) 9.8 trillion times before, suddenly decides to nope out and don't want to install anymore.

The best part is "Your browser or operating system". The software itself doesn't even know what it just checked. It simply doesn't know and just refuses to work. I mean, it can't even tell you what's wrong, that's some next level Apple thing.

Does anyone have a fixed installer for 2019 CC? I don't want to upgrade as adobe did a lot of changes which made me gag. I rather have a functional outdated version as a non-functional mess. Which lags, misses features, has features altered to the worse and removed the 3D Feature, which I love.

Cheers,

Aki

Installation

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Correct answer AkiKitty001

READ THIS carefully:

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Also update your browsers. 🙂

I found a workaround.

Simply put the installer in Windows 8 compability mode and disable your internet. It installed flawlessly and after enabling the internet it kept working.

Thanks for the help guys and...

thanks for nothing Adobe.

S

StefanErl

Participant

So. ADOBE....?

Are you going to answer with good solution here? This seems like a relevant thing to solve from your end.

Nancy OShea

Community Expert

@StefanErl,

This is a user-to-user forum, not Adobe Technical support.

If you're a current Creative Cloud subscriber, feel free to contact Adobe support.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

This pain in the neck is an issue with using an old system with old TLS versions, which Adobe no longer support. Discussed here: https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

The curious message "Your browser or operating system" seems to be because your system isn't connecting using TLS 1.2, as Adobe's site requests. Adobe don't know why your system refuses to do this, so it makes a "best guess".

A

AkiKitty001Author

Inspiring

So my "old system" no longer supports an old version of Photoshop, because said old software is being told from the adobe servers to refuse to work on my computer, just because I haven't bought a chip to secure my computer.

Haven't heard credit card infos being grabbed by a .psd, but I guess I am the one just getting "old" here.

So how do I fix that issue?

Nancy OShea

Community Expert

READ THIS carefully:

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Also update your browsers. 🙂

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Does anyone have a fixed installer for 2018 CC?

By @AkiKitty001

Have a look here:

https://prodesigntools.com/tag/ddl

(scroll down)

Be sure to follow installation instructions exactly.

A

AkiKitty001Author

Inspiring

Thanks, I am using the 2018CC Version from them and as I said, I installed Photoshop a dozen times. The installer just stoppped working today.

Do you know of a FIXED installer, which has the version check disabled/removed? Photoshop will run perfectly fine anyway, it's just the dumb check which prevents me from installing. (I got 2018CC installed on Windows 11 on another machine. That's my 2 cents for "no longer supported")

Peru Bob

Community Expert

What operting system?