Updated MAC to Mojave 10.14.6, now CC and its apps won't download

Forum|Forum|6 years ago
August 19, 2019
5 replies
3752 views

After upgrading my MAC OS to Mojave 10.14.6, none of my CC apps will update. Thinking it might be my Creative Cloud app itself, I uninstalled it and attempted to reinstall it. I can't even download the CC app. As with the others, it gets to about 5% then I get a P201 error message. There's nothing wrong with my connections, my internet or my network. I am aware of Adobe's support note about "compatability issues" with CC and Mojave 10.14, so that has to be it, yes? A fix would be appreciated ASAP!

Creative Cloud

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David__B

Adobe Employee

Hi TK13Shady,

If you're unable to install the Creative Cloud Desktop app. You may want to try the install using the alternative download links at the bottom of the article here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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erinbr

Participant

Hi Adobe Community. The amazing new CC came out this week from Adobe Max 2021 but when i try and update the new CC Illustrator, Photoshop and Indesign say that they are not Compatible with Mojave 10.14.6. Is this a known issue within the community. I did try unistalling it but that didnt chance my error. What can I do?!

John Waller

Community Expert

The current versions of Adobe apps don't support Mojave. They require Catalina, Big Sur or Monterey.

https://helpx.adobe.com/photoshop/system-requirements.html

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maxglitz

Known Participant

Exactly the same question I have. I've only had Creative Cloud apps for a couple of days, then as soon as I updated Mojave 10.14.6 yesterday, I noticed the Creative Cloud app icon showing in my doc as a recently opened app it had a question mark over it. I'd used it to update Photoshop earlier. For as new a CC owner as I am this starts me out with big worries.

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RJR33

Participant

I'm having a similar issue. The hand tool is always on even when the brush tool is selected. None of the tools are working. I can't crop or transform or anything.