UpdaterStartupUtiility causes 2019 MacBookPro to hang
Using a 2019 MBP with macOS Mojave 10.14.5. Migrated software from a 2016 MBP without incident except for this issue. I have a folder on a NAS that contains software installers. When I navigate to that folder, the MBP hangs hard, requiring a power recycle! The OS console reports the following (truncated):
Process: UpdaterStartupUtility [436]
Path: /Applications/Utilities/Adobe Application Manager/*/UpdaterStartupUtility
Identifier: UpdaterStartupUtility
Version: 10.0.0.19 (10.0.0.19)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: UpdaterStartupUtility [436]
User ID: 501
Date/Time: 2019-07-12 12:38:03.126 -0700
OS Version: Mac OS X 10.14.5 (18F203)
Report Version: 12
Bridge OS Version: 3.5 (16P5200)
Anonymous UUID: 7ACC91DB-EC8D-A8B5-2406-CE8EEA6C5EFD
Time Awake Since Boot: 110 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [436]
Application Specific Information:
BUG IN CLIENT OF LIBPLATFORM: os_unfair_lock is corrupt
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x00007fff6b1031f4 _os_unfair_lock_corruption_abort + 23
1 libsystem_platform.dylib 0x00007fff6b0ffcb6 _os_unfair_lock_lock_slow + 235
2 libsystem_pthread.dylib 0x00007fff6b108d2f pthread_mutex_destroy + 47
3 UpdaterStartupUtility 0x0000000106277d5b 0x10624d000 + 175451
4 UpdaterStartupUtility 0x0000000106250a4b 0x10624d000 + 14923
5 UpdaterStartupUtility 0x0000000106250adf 0x10624d000 + 15071
6 UpdaterStartupUtility 0x000000010624eb45 0x10624d000 + 6981
7 libdyld.dylib 0x00007fff6af163d5 start + 1
Thread 1:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 5:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 6:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 7:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 8:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 9:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 10:
0 libsystem_pthread.dylib 0x00007fff6b1093f0 start_wqthread + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000000000000c rbx: 0x0000000001010002 rcx: 0x00007fff6b104cad rdx: 0x0000000000000000
rdi: 0x000000000000000c rsi: 0x00007fb096409f98 rbp: 0x00007ffee99b2980 rsp: 0x00007ffee99b2948
r8: 0x000000000000000b r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000246
r12: 0x00007fb096409f98 r13: 0x0000000000000307 r14: 0x0000000000000307 r15: 0x0000000000010000
rip: 0x00007fff6b1031f4 rfl: 0x0000000000010246 cr2: 0x0000000106a61000
Logical CPU: 14
Error Code: 0x00000000
Trap Number: 6
I can access this folder without incident with an older MacBook Air and of course the 2016 MBP. Any thoughts on how to resolve this would be greatly appreciated.
Thanks.
John
