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matthiask3683137
Participant
March 5, 2021
Question

Updates and CC Desktop

  • March 5, 2021
  • 1 reply
  • 196 views

Dear Community

OK, now I'm very annoyed about Adobe's customer policy. How can they avoid customer's contact? OK to not publish the possiblity on their website ...

Actually there are many updates in the Adobe CC Suite, also CC Cloud. I wonder why. But my problem this days is, that every day I have to login again. My Windows maschine is not recognized from one day to another. Actually nothing changes (some weeks ago I changed grapics card but sine than nothing but to add data HDD from time to time. The name of the machine does not change but I have to logout and  login the new (the same!) again.

I hope this will stop as soon as possible!

Any Idea to this?

Regards

Matt

 

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 5, 2021

Matt, I am sorry to hear that you are encountering so many problems accessing the services included with a Creative Cloud membership.  Please see https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html for steps you can take to resolve the necessity of having to relog into the account.

 

If you would like direct assistance with the process, please begin a secure chat session at https://helpx.adobe.com/contact.html.

M
matthiask3683137Author
Participant
March 6, 2021

Hi Jeff

 

Thanks for reply and tips. Last time when I had this issue, I did this but frankly speaking I'm not interested any more in that additional uninstall/install. The waiting for the frequent updates of the apps (it seems so many gigabites that it could install the whole suite every time - why?) is enough for my patience.

Technically all is working. So when I pay for the suite I expect that the activatation process is working correctly too - without reinstalling after every update. I do nothing with the system, it isn't recognized correctly by CC Desktop.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 8, 2021

Matthiask, the computer's root cause of being logged out is because the stored digital certificates are invalidated or damaged.  Normally with an annual membership, the computer could be offline for up to 99 days.  More information can be found at https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html.

 

You are being prompted to sign in because the stored information is no longer valid. If you also encounter problems connecting to our servers so the computer can verify the membership status, it will likely exacerbate the situation.

 

I would encourage you to review the settings for any installed security, disk optimization, or backup software. Anything that has the ability to affect files on the computer is a suspect for causing damage to the certificates.

 

If you would like assistance with the process, please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and then begin a secure chat session at https://helpx.adobe.com/contact.html.

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