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Participant
June 18, 2020
Question

Updates and Uninstall not possible on Mac

  • June 18, 2020
  • 3 replies
  • 271 views

Hi, I'm soooo angry. Not just because of the look of the new icons but because NOTHING is working: the updates don't work, uninstalling is not possible - 301 everywhere. My deadline is killing me...

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3 replies

Jeffrey_A_Wright
Legend
June 18, 2020

Silkek7836305, typically occurs because the installer was blocked while attempting to complete the installation process.  Please review the settings for any installed security or anti-virus software to verify it is not interfering with the installation.  For more information on Error 301 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error301.

Participating Frequently
June 18, 2020

If the application starts going haywire again then consider getting CCleaner to clean your device off of Adobe CC and then reinstall it and solve the problem.

Participant
June 18, 2020

Okay, now it's working but it looks like 1995.