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lisag5391398
Participant
Dec 1, 2016 10:00 AM UTC
Question

updates for CS5 will not install - 'please try later' Why?

Adobe sends auto updates for my copy of CS5 but they never install I always receive the messages

Adobe Bridge CS5 4.0.5 Update

  There was an error downloading this update. Please quit and try again later.

  Adobe Extension Manager CS5 5.0 Update

  There was an error downloading this update. Please quit and try again later.

  Photoshop 12.0.4 update for Photoshop CS5

  There was an error downloading this update. Please quit and try again later.

  Photoshop Camera Raw 6.7 Update

  There was an error downloading this update. Please quit and try again later.

I have no idea why these updates wont install and this has been going on for quite some time now. Any help gratefully received

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8 replies

TanujSandal
Inspiring
Feb 28, 2017 7:22 PM UTC

Moving to Downloading, Installing, Setting Up​

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fabr72985102
Participant
Mar 27, 2017 12:36 PM UTC

What do you mean ? Do you force customers who bought your product 6 years ago for a very expensive price to switch to Creative cloud? This i not a clear and precise answer to the question...Thank you to detail what you mean because I have the excat same problem with my CS5

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gener7
Community Expert
gener7Community Expert
Community Expert
Mar 27, 2017 6:17 PM UTC

Update the Adobe Application Manager and try again: Other downloads

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chuber67
Participant
Feb 26, 2017 2:25 AM UTC

Would have been nice if someone ... anyone ... at Adobe Support had been aware of this. Wasted an hour with them and was told that CS5 is kaput with no more updates. When you go to the App Mgr download, it specifies the EXACT same error that I translated to the support rep. Yet, she shrugged me off and told me to buy new software.

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gener7
Community Expert
gener7Community Expert
Community Expert
Feb 26, 2017 2:35 AM UTC

It's true. Anything up to CS6 is no longer sold and Adobe Support will direct you to the forums. Their focus is on Creative Cloud, their current product.

CS5 is seven years old and except for activation, they won't give you tech  support.

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lisag5391398Author
Participant
Dec 1, 2016 5:39 PM UTC

that appears to have worked for 4 of the 5 updates. Many Thx

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gener7
Community Expert
gener7Community Expert
Community Expert
Dec 1, 2016 6:58 PM UTC

I think that last one is a separate install, and then the updater would patch it.

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gener7
Community Expert
gener7Community Expert
Community Expert
Dec 1, 2016 10:06 AM UTC

Update the Adobe Application Manager and try again: Other downloads

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