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L
lisag5391398
Participant
December 1, 2016
Question

updates for CS5 will not install - 'please try later' Why?

  • December 1, 2016
  • 4 replies
  • 1743 views

Adobe sends auto updates for my copy of CS5 but they never install I always receive the messages

Adobe Bridge CS5 4.0.5 Update

  There was an error downloading this update. Please quit and try again later.

  Adobe Extension Manager CS5 5.0 Update

  There was an error downloading this update. Please quit and try again later.

  Photoshop 12.0.4 update for Photoshop CS5

  There was an error downloading this update. Please quit and try again later.

  Photoshop Camera Raw 6.7 Update

  There was an error downloading this update. Please quit and try again later.

I have no idea why these updates wont install and this has been going on for quite some time now. Any help gratefully received

This topic has been closed for replies.

4 replies

T
Community Manager
TanujSandalCommunity Manager
Community Manager
February 28, 2017

Moving to Downloading, Installing, Setting Up​

F
fabr72985102
Participant
March 27, 2017

What do you mean ? Do you force customers who bought your product 6 years ago for a very expensive price to switch to Creative cloud? This i not a clear and precise answer to the question...Thank you to detail what you mean because I have the excat same problem with my CS5

gener7
Community Expert
gener7Community Expert
Community Expert
March 27, 2017

Update the Adobe Application Manager and try again: Other downloads

C
chuber67
Participant
February 26, 2017

Would have been nice if someone ... anyone ... at Adobe Support had been aware of this. Wasted an hour with them and was told that CS5 is kaput with no more updates. When you go to the App Mgr download, it specifies the EXACT same error that I translated to the support rep. Yet, she shrugged me off and told me to buy new software.

gener7
Community Expert
gener7Community Expert
Community Expert
February 26, 2017

It's true. Anything up to CS6 is no longer sold and Adobe Support will direct you to the forums. Their focus is on Creative Cloud, their current product.

CS5 is seven years old and except for activation, they won't give you tech  support.

L
lisag5391398Author
Participant
December 1, 2016

that appears to have worked for 4 of the 5 updates. Many Thx

gener7
Community Expert
gener7Community Expert
Community Expert
December 1, 2016

I think that last one is a separate install, and then the updater would patch it.

gener7
Community Expert
gener7Community Expert
Community Expert
December 1, 2016

Update the Adobe Application Manager and try again: Other downloads

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