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barbram24976248
Participant
October 23, 2018
Question

Updates not available for apps

  • October 23, 2018
  • 2 replies
  • 237 views

Hi I have 2 users, 1 on a Mac and one on a PC, that do not have the option to update their apps.  Both users have older versions on InDesign, Illustrator and PS and it's causing an issue with production.  We've tried completely uninstalling and reinstalling.  Didn't work. 

I should mention that our business was just acquired so we moved from account to the other.  I have 6 users total and only 2 are having this issue.

This topic has been closed for replies.

2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
October 23, 2018

Are your accounts managed by your IT department? They could be blocking individual user updates. Do you see other application updates available or none at all?

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
October 23, 2018

WhIch “older” version do they have? Which version are you trying to update to? What version of OS and Windows, specifically?

The newer versions of Adobe applications won’t run on old operating systems, and this is why we need specifics before we can give an accurate answer.

B
barbram24976248Author
Participant
October 23, 2018

On the PC, InDesign is one version back from V 14.0 (13.1 I think).  Each program is lagging one version.  He's using Windows 8.1.  We called Adobe who said InDesign V14 will only run on Windows 10 but I'm running Windows 7 without any issues so that doesn't make any sense.  The Mac user is trying to update her OS to Mojave (I think).

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Test Screen Name
Legend
October 23, 2018

Check the actual system requirements carefully - don't guess or assume! There are some apps that run in Windows 7 and Windows 10 but not Windows 8. Some CC apps are Windows 10 only.

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