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Participating Frequently
July 25, 2013
Question

Updates not Recognized as Updated-- help!

  • July 25, 2013
  • 1 reply
  • 1130 views

Hello!

I've had this problem for a while now.  My Creative Cloud tells me I have 5 updates. I update them and it says it's done and the "5 Updates" warning goes away. Next time I turn on my computer (has to power down and back on) it tells me I have the same 5 updates.  The details about each update are the exact same, so I know they are not newer updates. I am not totally sure if the updates are failing to install or if Adobe CC is failing to recognize that the updates were installed and I don't need to update anymore.  I apparently have the CS6 family as well as the CC family so I don't know if that is messing it up.

At one point I thought I fixed it by deleting Prelude, that worked for a while, and now the problem is back.  This has held true through an update the the Creative Cloud Manager itself.

You can see in the first picture below that I updated the 5 apps 1 day ago. You can see on the 2nd picture, taken 2 seconds later, that it wants me to update those same apps. 

Please help.

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1 reply

Participant
July 29, 2013

Same here. I've updated After Effects, Photoshop and Indesign every day for 2 weeks now. Same version numbers and information on the updates every time.

Jeffrey_A_Wright
Legend
July 29, 2013

Walkhumongous and Morganvisconti which operating system are you both using?  I suspect that you are facing a file permission difficulty. 

One general step you may want to try is creating a new local adminstrator account and try applying the update again.

Participant
July 29, 2013

10.8.4

I made a new administrator account and interestingly, it says all Apps are up to date. No updates available. Same when I log in as "root" user.

But, when I log back in under my regular admin account it says AF, PS and ID are ready for updates as it has done for days now.

So maybe they did get updated properly, but some setting file in my user account is not getting correctly updated?