Updates not working PS & LRC

Forum|Forum|4 years ago
December 12, 2021
2 replies
375 views

Using Windows 10 I can't update to LR 11.0 or PS 23.1.0.

Tried using Creative Cloud, even downloaded new version of Creative Cloud, Tried direct download. Photography subscription is active. Creative Cloud says everying is up to date, it is not.

Thanks

This topic has been closed for replies.

Correct answer johnw7182060

After contact with Adobe (Syed) via phone we completely uninstalled the Creative Cloud application and reinstalled with new version, I had tried that before without luck, and the new version is showing that updates are now available. So the problem was with their Creative Cloud not allowing access to the updates.

Thanks for eveyone's time.

J

johnw7182060AuthorCorrect answer

Inspiring

After contact with Adobe (Syed) via phone we completely uninstalled the Creative Cloud application and reinstalled with new version, I had tried that before without luck, and the new version is showing that updates are now available. So the problem was with their Creative Cloud not allowing access to the updates.

Thanks for eveyone's time.

AxelMatt

Community Expert

Please take a look here:

https://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

J

johnw7182060Author

Inspiring

Thanks for your time.

Compatability mode is not checked, the 3 dots are not visible on right of bar, 'update all' is greyed out and 'Check for updates' returns "You are up to date"

Maybe I just have to uninstall Creative Cloud, PS & LR and reinstall from my Photography Plan after a fresh save of both my catalogs. Up till this latest update I never had any trouble that I know of. my Current versions are PS 22.5.1 and LR 10.4 and Camera Raw is 13.4.

AxelMatt

Community Expert

Which exact version of Windows 10 use're using?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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