Updates Slow

Forum|Forum|5 years ago
December 9, 2020
2 replies
529 views

This seems to be my new normal...days to install updates. No problem with my connection. Please resolve the issue.

Creative Cloud

This topic has been closed for replies.

kglad

Community Expert

these are user-to-user forums.

that said, adobe updates have always been slow and it's not likely they speed up because of a suggestion, but you can suggest that here, https://www.adobe.com/products/wishform.html

V

vandevyver

Participant

Slower than usual ... meaning, dead slow.

Not possible to update.

kglad

Community Expert

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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