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Anthony @Find Others
Anthony @Find Others
Participant
September 30, 2021
Question

Updating apps on M1 Macbook pro

  • September 30, 2021
  • 1 reply
  • 598 views

I have previously been provided URLs to download the M1 compatiable versions of the apps (by Adobe directly) as the CC app manager was not delivering the latest compaitble versions for M1 macs. 

 

Since then the CC app manager still consistantly tells me there's updates but I'm wary of updating through it as there's a chance it could break the builds I have (which took a lot of effort to get Adobe to make available for me).

 

Can anyone tell me if you've been able to successfully update apps on an M1 macbook pro through the CC app manager? 

 

PS if you're from Adobe and happen to read this can you please pass on that your company's complete and utter lack of direct support is an embarrassment to your brand. It should not be the role of your community to do your job for you.

 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 30, 2021

Default, sorry you are encountering problems downloading and installing Creative Cloud applications. I reviewed your case history, and it looks like you encountered Error 403 back in April. Unfortunately, this is a download error. If no action has been taken to resolve the error, you will likely continue to encounter error 403 and cannot apply any available updates.

 

Were you encountering Error 403, or was there a different error, Default?

 

Information on Error 403 can be found at https://helpx.adobe.com/creative-cloud/kb/download-error-403-launching-ccda.html.  I would recommend reviewing the settings for any installed security or firewall software as something is interfering with the download process.  You can find additional solutions to resolve connection errors at https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html.

Anthony @Find Others
Anthony @Find OthersAuthor
Participant
September 30, 2021

Thank you Jeff,

 

The 403 error occured on attempted installation and as I explained above, after a great deal of trouble, an adobe agent was able to finally email me links to download the install packages. Since then the applications have been running fine but I am now left in a place where i don't know if i'm able to update my applications safely. I have not tried as I do not want to break my builds as the software is used daily and I cannot afford to have them not working. 

 

I simply wish to know if it is safe up use the CC manager to update or do you need to provide me with more custom links while you're still working on getting M1 compatible builds availabel through the manager.

 

P.S. Is that really the last status of my account as I have had multiple dealings with your agents since then, hence my story above? I would be very concerned if none of that is recorded.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 30, 2021

Thanks for the confirmation, Default. The installations that were downloaded to your computer were successful because they were installed locally. You most likely used a properly configured web browser, and nothing interfered with the download process.

 

This is the reason I would recommend reviewing the settings for any installed security software.  Something is intercepting and interfering with the download and installation process when using the Creative Cloud desktop app, causing error 403.

 

If you manage the network and computer yourself, I recommend verifying that any installed security software is up to date. If the errors continue, the following steps would be to contact the security software manufacturer to confirm the current settings will not interfere with the installation of Adobe software.

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