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Participating Frequently
June 27, 2020
Question

Updating CC 2020 apps one MacPro: House has no internet. Will Adobe post links for remote updates?

  • June 27, 2020
  • 2 replies
  • 738 views

I have a Mac Pro at my rural Maine House. We cannot yet get an internet line installed, and hotspot data limits make downloadinng updates via iPhone hotspot impractical. Adobe needs to realize many Americans have poor access to internet in rural locations, and some of us are CC susbscribers. Forcing us to use only online updaters is no good. We need standalone updaters that can be downloaded on a laptop at a library or other internet rich location, then taken back home and transferred to our desktops to update our CC apps. We are paying a lot of money for this software, and Adobe needs to step up their customer service and software support.

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2 replies

Just Shoot Me
Legend
June 27, 2020

Make sure you make a note of that link above to Pro Design Tools because AFAIK Adobe itself does not post those link anywhere that is easy to find, if at all.

Participating Frequently
June 27, 2020

Unfortunately the Adobe agent I chatted with contradicted that article. The person said CC 2020 standalone app installers aren't available for things like Photoshop, Lightroom, Premier Pro, etc., and he had no

information when these might be available. This really isn't good enough. 

Just Shoot Me
Legend
June 27, 2020

Oh I see even Pro Design Tools doesn't have download link to the most recent versions.

Do you have a Support Ticket number for the request of direct download links?

 

Are yousure you were actually conversing with a person as Adobe uses AI for first contact with users.

You have to Ask for a, type in, Agent to get to a person.

 

The only other option is to take your Mac Pro someplace that has an internet connection.

kglad
Community Expert
Community Expert
June 27, 2020