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neverknowdefeat
Participant
May 17, 2019
Question

Updating Creative Cloud (0%) - Desktop app stuck

  • May 17, 2019
  • 1 reply
  • 873 views

So I noticed that my Creative Cloud desktop app was stuck updating yesterday. So I uninstalled it and then tried to re-install from a fresh download. It didn't work. So after 2 hours on the support chat I managed to get the app installed again. Checked again and it's stuck updating. Also I can't use any fonts, smart objects etc linked to my CC account and it's stopping me being able to do client work. Anyone else come across this and know what to do to solve it?

27-inch iMac

Operating system: Mac OS Mojave 10.14.4 (18E226)

Thanks,

Grahame

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 17, 2019

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

N
neverknowdefeatAuthor
Participant
May 17, 2019

Hi I can see both logos. How do I white list the endpoints.

How can I resolve the issue?

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 17, 2019

using a browser that allows popups and cookies,  again contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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