Participant

Answered

Updating Creative Cloud Desktop: Error code 190

17 replies
263 views
Translate

I can no longer update the Creative Cloud desktop app on Windows 10. I keep getting Error Code 190!

My Windows installation is up to date and has always been fully compatible with Adobe software. Microsoft itself will continue providing extended security updates through October 2027.

Microsoft — Extended Security Updates

Adobe’s own website also lists Windows 10 as compatible:

Adobe — Creative Cloud system requirements

Why am I no longer able to update the app? Are you seriously trying to force customers to buy new hardware and switch operating systems?

This is outrageous! It violates consumer protection laws here in Brazil and amounts to false advertising, especially when you claim the software is compatible but, in practice, it does not work as advertised!

I’ve been seeing reports of this issue on this forum for over a month. When is Adobe going to issue an official statement or provide a solution?

Jeff_A_WrightCorrect answer

Community Manager

I appreciate the update, @brunoc21266307.

Did you attempt to install the current release of Bridge on this computer? I see that you are receiving an educational discount. Is the computer or network managed by your school?

Please see step 3 of

for information on how to locate additional information about why the computer is encountering the FATAL error 190. If you can, please post the information from the log file for the most recent occurrence of Error 190; it would be appreciated.

The log files are appended to each time you install, so the most recent copy of the error will be at the end of the file, @brunoc21266307.

I look forward to your update, @brunoc21266307.

K

Knipserin

Participant

Where can I find the respective log-file?

And:

has analyzed it already to some extent

Translate

K

Knipserin

Participant

this is why I wanted to check if the root cause is the same …

Translate

kglad

Community Expert

@Knipserin

there’s a cc desktop update that fixes the 190 issue with win 10.

Translate

K

Knipserin

Participant

I have not installed Bridge nor did I previously. I have the problem too, and I called the support, but they could not help me either (they concluded that I have to work this with the Microsoft support, omG).
Very frustrating.

Translate

H

Harryscopic

Known Participant

This problem seems to be widespread and I’m not finding a solution. First Bridge, now the Creative Cloud Desktop… what next? Adobe is abandoning Windows 10 users who don’t buy new computers.

Windows 10 Pro 22H2 19045.7725

Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz 3.60 GHz
32,0 GB (31,7 GB usable)
3.64 TB HDD WDC WD4005FZBX-00K5WB0, 1.82 TB SSD CT2000MX500SSD1, 119 GB SSD M4-CT128M4SSD2, 1.82 TB SSD Samsung SSD 990 PRO 2TB, 7.28 TB HDD WDC WD8001FZBX-00ASYA0, 466 GB SSD NVMe Samsung SSD 960, 233 GB SSD NVMe Samsung SSD 960
NVIDIA GeForce GTX 1080 (8 GB)

Translate

Jeff_A_Wright

Community Manager

Thank you for posting, @brunoc21266307.

I understand how frustrating it is to see Error 190 when attempting to update Creative Cloud Desktop, especially when your Windows 10 installation is fully up to date.

Before we go further, can you confirm whether you recently attempted to install or update Adobe Bridge? We've seen cases where a failed Bridge installation can leave Creative Cloud Desktop in a state that subsequently triggers Error 190 when it attempts to update.

In the meantime, please try completely removing and reinstalling the Creative Cloud Desktop app using the Creative Cloud Uninstaller Tool:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

After uninstalling, restart your computer and then download and install the latest version of Creative Cloud Desktop:

https://creativecloud.adobe.com/apps/download/creative-cloud

Please let us know whether you recently installed Bridge and whether the reinstall resolves the issue, or if Error 190 continues to occur, @brunoc21266307.

Translate

B

brunoc21266307Author

Participant

Thank you for your response. I followed all the steps provided: I completely removed Creative Cloud Desktop using the Uninstaller Tool, restarted my computer, and downloaded the latest version. Unfortunately, it did not resolve the issue, and Error 190 still occurs.

Translate

Jeff_A_Wright

Correct answer

Community Manager

I appreciate the update, @brunoc21266307.

Did you attempt to install the current release of Bridge on this computer? I see that you are receiving an educational discount. Is the computer or network managed by your school?

Please see step 3 of

for information on how to locate additional information about why the computer is encountering the FATAL error 190. If you can, please post the information from the log file for the most recent occurrence of Error 190; it would be appreciated.

The log files are appended to each time you install, so the most recent copy of the error will be at the end of the file, @brunoc21266307.

I look forward to your update, @brunoc21266307.

Translate

kglad

Community Expert

well known.

check the other threads here with 190 citations.

Translate

B

brunoc21266307Author

Participant

I’ve checked all the other threads, and none of them provided a solution. All I found was frustration and dissatisfaction among Adobe’s paying customers. If you have other link to a response that actually solves this problem, please share it here.

Translate

ShivangiGupta

Community Manager

Hi brunoc21266307,

We're sorry to hear you're running into this error. We understand how frustrating that can be.

To get the right assistance, please reach out to our support team using the link below. They'll be able to look into the issue further and guide you through the next steps.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

We appreciate your patience and hope this is resolved for you soon.

Translate

^Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.