Skip to main content
This topic has been closed for replies.
Correct answer Rajashree Bhattacharya

Rajshree - I'm having the same problem (as are other people at my company).  What can we do if we follow all of the instructions, run the cleaner tool and then when we go to reinstall the Creative Cloud Manager app, it says there's an "installation error" and won't let us go any further?  This is SO frustrating that all of the Adobe apps work great except the App to download all of the Apps.  PLEASE HELP!!


The contact options are  Contact | Adobe & Contact Customer Care.

Regards

Rajshree

4 replies

J
John_Nolan
Inspiring
January 14, 2015

I'm getting error 201 on my iMac, whether I use the auto-update, or the "manual" install. Not really sure what to do.

TimeeaRebeca18
TimeeaRebeca18
Participating Frequently
January 14, 2015

you should call the service support... that's what I did and I'm still waiting to get back a call from them because the problem hasn't been solved yet.

H
HIM IKS
Participant
January 14, 2015

I`ve got the same problem, but are getting the error: 50 about 43% in the download prosess every time. Using Windows 8 (downgraded to 7) with the Mozilla Firefox browser.

TimeeaRebeca18
TimeeaRebeca18
Participating Frequently
January 14, 2015

Maybe it's a problem from their side... as long as I'm not the only one who has this problem.. Maybe they will try to fix it... hopefully

Rajashree Bhattacharya
Rajashree Bhattacharya
Legend
January 14, 2015

Please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.htmlto resolve the current error.


Refer to: https://forums.adobe.com/thread/1595922


Regards

Rajshree

AndreaF_86
AndreaF_86Author
Participant
January 14, 2015

I think it was an error of adobe , because now it works without having done anything ... Thanks too, but now is doing the update

TimeeaRebeca18
TimeeaRebeca18
Participating Frequently
January 14, 2015

lucky you... it's still doesn't work for me.. I uninstalled it and now I'm not able to re-install it again.

TimeeaRebeca18
TimeeaRebeca18
Participating Frequently
January 14, 2015

It happened to me as well. this morning. Is this because I have OS X Yosemite Version 10.10.1?

AndreaF_86
AndreaF_86Author
Participant
January 14, 2015

I have Windows 7. i 've already tried to quit and restart the application Creative Cloud but nothing changes .

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices