Updating lightroom

Forum|Forum|4 years ago
July 7, 2021
2 replies
225 views

I am currently using lightroom classic 7.2 release.

Everytime I try to update I keep getting error code 1001, which is failed to update, whicj I know, but no reason why!

I also recently upgraded to OS 10 and almost all of images are greyed out now in light room, when I try to open them I get a message saying file not found

Creative Cloud

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AxelMatt

Community Expert

Please take a look here: How to fix errors when installing the Creative Cloud desktop app (adobe.com)

This is also for Windows

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

kenw21130034Author

Participant

I uninstalled and reinstalled everything and all my images were still greyed out. I had to make a new catalog and reimort everything, lost all my edits and tags. Also crashed my PC while impoting, Adobe should put clear error messages instead of vauge things you need to research to even find out what they are and how to fix them.

I now will spend several hours fixing all my edits that lightroom trashed on me

Rob_Cullen

Community Expert

Please post a screen-clip of the Information Report you see when you choose-

MENU: Help > System Info...

There were problems some time ago with v7.2 that the screen-clip might give clues.

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/creative-cloud/kb/installation-update-failure-macos.html

kenw21130034Author

Participant

that is for Mac, I am on Windows. I am searching for the windows link but nothing so far as Adobes search function fails miserably at finding it for me. They must be using agile management now...

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