Updating Photoshop on my mac laptop, Catalina 10.15.7

Forum|Forum|4 years ago
July 19, 2021
2 replies
250 views

I purchased a creative suite photoshop on my mac and now after i update it its only good for 7 days. Do i have to buy it again? The old email address that the account was attached to is no longer in use. Help!!

Installation

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ProDesignTools

Community Expert

No Creative Suite product will install or run on macOS Catalina or newer because all that older software had 32-bit components... For further details, please see this Adobe help page:

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

Nancy OShea

Community Expert

Hi @jdaavid

I'm sorry to say that legacy Creative Suite cannot run on Catalina. It's too old. Only modern Creative Cloud software will work on Catalina -- Photoshop CC 2020 or 2021.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

Possibly related link: Creative Cloud reverts to Trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

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