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larsa74733870
Participant
March 18, 2020
Question

Updating Photoshop v 21.1 stops at 37%

  • March 18, 2020
  • 2 replies
  • 419 views

Photoshop v 21.1 cannot be updated. I have tried restarting the computer and logged out and logged in again. But it stops at 37% update.

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
March 18, 2020

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Jeffrey_A_Wright
Legend
March 18, 2020

Larsa74733870, sorry you are encountering errors while updating Photoshop CC.  Please check the log files to determine why the update is failing. You can find information on how to locate the fatal errors within the log files at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.