Updating Photoshop vs 21.0

Question

I have CC and the Photoshop App needs updating to v 21.0. But when I start the update, it just sits in Waiting mode for several hours. I've let it sit over night, and it is still in Waiting when I check it the next morning. Can any one help me with this issue? BTW, I've tried Uninstalling the curent version and that too goes in to Waiting and will not uninstal.

Jeffrey_A_Wright · Answer

Creativebn, sorry you are facing problems, please check the log files to determine the error that is causing the download and install process to freeze. Info on how to locate and interpret the log files can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

Please feel free to post any errors you discover to this public forum discussion.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded