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A
AlanDyer
Participant
February 23, 2013
Answered

Updating to 13.1.2 Photoshop CS6

  • February 23, 2013
  • 3 replies
  • 16141 views

I am trying to update my second computer to the latest Cloud update of Photoshop CS 6 but keep getting the following:

Photoshop 13.1.2 for Creative Cloud

Installation failed. Error Code: U44M1P7

Suggestions? Air is installed and current. I am logged in and paid up as a Cloud subscriber.

    This topic has been closed for replies.

    3 replies

    A
    Abuzar Malik5CA1
    Participant
    June 17, 2021

    13.1.2.0 updating

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    June 17, 2021

    Is this a question? Or a statement?

    Your post reply is to a thread that is 8 years old!

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
    shashank_saxena
    shashank_saxena
    Participating Frequently
    February 23, 2013

    Perform the following steps.

    1: uninstall all adobe application manager cs6.

    2:run cleaner tool(tinyurl.com/cleancs)

    3: reinstall adobe cs6 with latest aam.

    J
    jeff_kolbfleisch
    Participant
    February 27, 2013

    That seems fairly involved to simply update a piece of software. The process should not be that involved especially for a cloud service. I can download the update but it won't install and stops right before it finishes. Is there an actual fix from Adobe coming for this issue?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 27, 2013

    Jeff_kolbfleiosch what error did you discover which is preventing your from applying the update?  As previously discussed the error is contained in the installation log for the update.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 23, 2013

    http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

    A
    AlanDyerAuthor
    Participant
    February 23, 2013

    Sorry, but that downloaded update does not apply to versions of Photoshop downloaded via Creative Cloud, only to boxed versions. It would not even install. Plus I wanted the update that is for Creative Cloud with the unique features for Cloud subscribers -- v. 13.1.2. What I had to do was decativate the older Cloud version I had, deinstall it, then re-download it thru the Application Manager. That put back the version I had, v 13.0.1 I think. The Application Manager then signaled there was an update available and indeed I could now download and install v. 13.1.2. I think the Cloud process may have been confused by the fact that one of my laptops had hard drive file corruptions bad enough to recently warrant wiping and restoring. In the process the Creative Suite apps were not decactivated and so the Cloud was thinking apps were installed on 2 machines that were really just one. Perhaps. Anyway, all works fine now. But deactivating an app is always nerve wracking as you can't be sure it will activate again.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 23, 2013

    AlanDyer the second part of the document Kglad referenced is applicable to any U44M1P7 error.  The U44M1P7 error means that the installation has failed.  If the update is available from our product update page then you can try to apply the update through there.

    You are correct though it is becoming more common for updates to only be available through the Adobe Application Manager for Creative Cloud subscribers.  This is because feature bearing updates are becoming more and more common for the subscribers to Creative Cloud.  In these instances it is necessary to review the installation log to determine why the updates have failed.

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