Skip to main content
J
josef_zeevi
Participant
June 13, 2012
Question

Updating updater fails....

  • June 13, 2012
  • 1 reply
  • 1073 views

I'm trying to download a trial of InDesign. THe updater tells me there's a new version available.

I say "Download Now", it does, asks me if I want to replace the old one, I say "Replace".

Win7 asks if Adobe can modify the system (I'm an administrator on my machine). I say yes.

In about 3-4 seconds, the installer pops up a message that says it failed.

I'm waiting for something to finish and will try again to get the current and new version info, in case that helps.

In the meantime, any thoughts?

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    June 13, 2012

    Which trial of InDesign are you trying to download and install?  Where are you downloading the trial from?  Could you please provide a screenshot of this message indicating their is a new version?

    J
    josef_zeeviAuthor
    Participant
    June 14, 2012

    THe problem isn't with Indesign, although re-reading my note I may not have been clear. The problem is with the updater itself. When I ask to download a trial version of CS6 InDesign, I get what you see below:

    So, I hit Download Now and get:

    I then hit Replace and get:

    J
    josef_zeeviAuthor
    Participant
    June 14, 2012

    OK - the pictures were pasted in the note when I started, but didn't show up in the forum. Here's the last one:

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices