Upgrade from Flash CS4 Professional to CS5.5 Professional fails

Forum|Forum|14 years ago
March 8, 2012
1 reply
1250 views

I am informed that the serial number is valid but that it cannot find a version of Flash to upgrade from, despite the fact that CS4 is installed. On the drop down menu of valid products only Flash 5 is available. Any idea what's going on?

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M

Manish-Sharma

Inspiring

it would be better to contact the adobe support , they can help you

S

SvenShawAuthor

Participant

Adobe support were not any help. They told me the serial number was not valid despite the error message saying "The serial number you entered IS valid, but a qualifying product cannot be found on this computer". Additionally the support phone number doesn't exist from a British landline. Very helpful indeed.