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susieo60324109
Participant
December 1, 2015
Question

Upgrade issues from Lightroom 3 to 6, my serial number isn't matching up

  • December 1, 2015
  • 3 replies
  • 387 views

I have lightroom 3. I just upgraded to lightroom 6. I punched in my 24 serial number and it says it's invalid. I have my lightroom 3 disc as well as my lightroom 2 disc with serial number. What is the best way to proceed? Also when I purchased the upgrade it asks what lightroom I have. I said lightroom 3, will that be an issue?

    This topic has been closed for replies.

    3 replies

    Del Z
    Del Z
    Participating Frequently
    December 3, 2015

    Hi Susieo60324109,

    Is the installer telling you your Lighroom 6 serial number is invalid or is it returning an error after asking for the serial number of your previous version (qualifying previous product)?

    Which version of Lightroom you had shouldn't be an issue, since both LR2 and LR3 can be upgraded, but it will help us troubleshoot to know the exact error message you're receiving. If possible, post a screenshot (How to post a screenshot in the forum).

    Best,

    Del

    Anupriya Khare
    Anupriya Khare
    Participating Frequently
    December 2, 2015

    Please refer to the links below.

    Hope this will help you.

    Regards,

    Anupriya Khare

    sarsaxen
    sarsaxen
    Participating Frequently
    December 1, 2015

    Moving to Downloading, Installing, Setting Up

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