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Anonymous
December 6, 2011
Answered

Upgrade product CS5 from CS3 to run on Mac -serial number not accepted

  • December 6, 2011
  • 1 reply
  • 537 views

Hi I spoke to your team last week before ordering CS5 for my first time buy Mac.

I was told that I DID have a qualifying product running on my Windows laptop - I have a registred copy of CS3

I am trying to iinstall the new CS5 onto the Mac and I am told that the serial number is valid but does not qualify for the product I have bought on your avice

Please can you help me

    This topic has been closed for replies.
    Correct answer Jeri H

    Hi there, the software for Mac OS won't accept a Windows serial number. You'll need to contact Customer Service and they'll help you to get things working. For the best assistance, I reocmmend our chat support at http://adobe.ly/tuMwkC

    1 reply

    Jeri H
    Adobe Employee
    Jeri HCorrect answer
    Adobe Employee
    December 6, 2011

    Hi there, the software for Mac OS won't accept a Windows serial number. You'll need to contact Customer Service and they'll help you to get things working. For the best assistance, I reocmmend our chat support at http://adobe.ly/tuMwkC

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