Upgrade without permission =theft
I called Adobe yesterday and talked to someone about how an upgrade to creative cloud was made without my permission from photoshop to adobe creative suite or cloud or whatever. I went from 20$ to 50$. I found out about the charges from my bank. Well after calling I found out that they had been charging me for 4 months.
They said they would refund the money, cancel my account and all was taken care of. The next day I see that the account wasn’t cancelled and that only 49$ was being refunded.
So today I call and get a guy name Teja who tells me that I’ll get the full refund then asks if I’d like the same deal for 29$ which is a good deal. I tell him that I’d be interested as lomg as I get my money back. All of it. Teja then states that I can only have one or the other. So I take the refund.
I check my my email after and see that Teja had signed me up anyways and I got suspicious. I call and escalate the situation to Tushar. Tushar said he was a manager and that the reason the full refund wasn’t showing up on the screen was because it was a manager decision (sounded sketchy af) and that if I wanted I coul get the cheap rate and all my money back. He also said he was listening to the conversation and called me a liar when I told him I told Tera to cancel. This was so suspicious that I asked him to email verification of the refund and he insisted that was not possible and that I’d have to wait 3-4 business days for the money to show up. I was taking care of my father who has Alzheimer’s and asked him if he could speed it up. I was assisting him to shower at a YMCA. He got angry that I would not take his deal and said that he wasn’t giving me a refund and hung up.
How is this acceptable? Who upgraded my subscription without permission. How and when do I get back over 200$ stolen from someone in India?
Disgusting adobe, straight up theft.
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