Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]

I copied right off my old box.

Can you elaborate?

Are you saying that when you were asked to enter the Elements 12 serial number, you entered the serial number from the Element 9 box?

double check that you have the correct number:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html

if you're certain you do, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html