Participating Frequently

Question

Upgraded to Windows 10 & now Photoshop 2018 says to start a trial

Forum|Forum|3 years ago
October 16, 2022
4 replies
511 views

Hi, I upgraded to Windows 10 recently from 8.1, but when I try to launch my current version of Photoshop (v19, 2018 version) it says no subscription found for Adobe Photoshop CC 2018 and to start a trial, and trying to follow the "please contact customer support" when I say I have one (it's the Photography Plan (20GB)) it takes me to a page that says "Your Adobe serial number has expired or is invalid". I tried a couple of fixes like signing out of the app, running the limited acces repair tool, if accepting the trial helped, they didn't work.

And then I tried uninstalling it and then installing v22 (oldest version it would allow) and the error seems to stop, but now some of my plugins, etc. are missing, I'm assuming due to age, maybe? Re-installing 2018 version makes my plugins and such re-appear. Unless there's a solution I'm missing for my missing plugins, etc. that you guys know of (couldn't find anything yet), I want to stick to the 2018 version to keep using them.

Is there anything I can do?

This topic has been closed for replies.

R

Robert26932731ppng

Participant

Hello there,

If you are still facing this issue, read this article i found it very helpful

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors. html

M

Mohsin26429555pu0y

Participant

Thanks,

this page https://helpx.adobe.com/enterprise/kb/resolve-trial-and-hurricane -license-expired-errors.html is helpful for me.

Best Regards.

kglad

Community Expert

for others:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

J

Jesse269220121l1n

Participant

Read this article to solve the problem if still in pending.

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors. html I hope your problem will be solved.

best wishes jesse

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

A

AlesiaDAuthor

Participating Frequently

Hi, unfortunately this was one of the first pages I found and I had followed all the steps (even manually searching for hosts). Is there anything else I can try?

B

Ben M

Community Expert

What plugins specifically are giving you issues? Have you looked to see if there are newer versions? Also have you tried not using CC 2018 but maybe a later version as Nancy suggested? There are plenty of versions in between 2018 and 2022 to choose from that may support your newer OS and still support your legacy plugins.

Peru Bob

Community Expert

Do you have the installation files for your plugins?

A

AlesiaDAuthor

Participating Frequently

I honestly can't remember as it's been years since I installed them. I'll try to look around but I'm not sure if re-installing them would help, as after installing the new Photoshop to test if the error stopped I saw 2 of them in the list, but none of the others, which is why I was wondering if maybe it was a compatibility issue due to their age.