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hildeg24227011
hildeg24227011
Participant
February 12, 2017
Answered

upgrades apps 2017

  • February 12, 2017
  • 2 replies
  • 254 views

After asking for updates, why do I not get the latest update apps (2017) in my CC management program.

This topic has been closed for replies.
Correct answer hildeg24227011

Thanks for your attention.

In the meantime, I solved the problem. I had to upgrade to macOS Sierria to be able to have access to the latest Adobe CC programs.

Kind regards,

Hilde

2 replies

hildeg24227011
hildeg24227011AuthorCorrect answer
Participant
March 1, 2017

Thanks for your attention.

In the meantime, I solved the problem. I had to upgrade to macOS Sierria to be able to have access to the latest Adobe CC programs.

Kind regards,

Hilde

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 12, 2017

CC desktop lists applications as "Up to Date" when they are not

-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

-and added step https://forums.adobe.com/thread/1529654

hildeg24227011
hildeg24227011Author
Participant
February 13, 2017

This is not the issue. After asking for the newest updates, I do not get the 2017 versions in my list. The list shows as latest versions the 2015 ones which are installed on my MAC. I already quit and restart the CC management program but without result.

Atul_Saini
Atul_Saini
Legend
March 1, 2017

Hi Hildeg24227011,

As you have mentioned that you are not getting updates for CC 2017 in Creative Cloud, could you please share the dot version(CC2015.x.x) of the applications installed on your machine. I would also request you to share the version of Creative Cloud and please click on "Check For Updates" under the gear icon.

Awaiting your response, so that we may assist you appropriately.

Thanks.

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