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BoiseId
Participant
September 5, 2014
Answered

Upgrading to CS5.5 Design Prem from CS 4 Design Premium. Serial number not working.

  • September 5, 2014
  • 1 reply
  • 151 views

I am upgrading to CS5.5 Design Prem from CS 4 Design Premium. I am getting an error message that the serial number is not for a qualifying product.  How do I contact support to fix this?

    This topic has been closed for replies.
    Correct answer kglad

    you'll first be prompted for your cs5.5 serial number.  you will then be prompted for your cs4 serial number.

    enter the correct number at the correct time.  otherwise, Error "The serial number is not valid for this product" | Creative Suite

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 5, 2014

    you'll first be prompted for your cs5.5 serial number.  you will then be prompted for your cs4 serial number.

    enter the correct number at the correct time.  otherwise, Error "The serial number is not valid for this product" | Creative Suite

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