Skip to main content
B
biodegraded
Participant
December 5, 2014
Question

Upgrading to Lightroom 5 after a clean install removed my Lightroom 3

  • December 5, 2014
  • 1 reply
  • 102 views

Hi,

I recently had to do a fresh install of Mavericks on my Mac to eliminate some corrupted files.  After the install of the new OS, I am not able to restore applications from my TimeMachine backups.  I previously had Lightroom 3 installed, but I installed from a disc and I can't find the serial numbers anywhere.  I thought I would just upgrade to Lightroom 5 so I bought the upgrade through Adobe to avoid losing serial numbers again, but when I try to install Lightroom 5, it asks me for my Lightroom 3 serial number.

I need help either restoring my old Lightroom 3 app from a TimeMachine backup or figuring out how to activate my Lightroom 5 upgrade.

Thanks so much in advance for your help.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 5, 2014

    you need your lr 3 serial number to use the lr 5 upgrade, and using timemachine to restore adobe apps is notoriously faulty.

    if you still want to try using timemachine, contact apple for help.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices