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kyl84102007
Participant
March 15, 2018
Answered

*Urgent help needed* Unable to uninstall photoshop or illustrator from my laptop

  • March 15, 2018
  • 2 replies
  • 770 views

Hi everyone,

I am experiencing quite a few issues with my adobe CC. I downloaded the trial versions of photoshop and illustrator into my windows computer. however, when I want to uninstall it, the following error shows up and I am unable to:

recently, I am not even able to access the adobe cc app as it requires updating but the same error pops out when I tried to update....

I have used the adobe cc cleaner tool to remove my adobe programs...however, when I checked it after using the tool, the programs are still registered on my computer....Please help!!! it has been getting rather frustrating and I'm currently at my wits ends.....

This topic has been closed for replies.
Correct answer kglad

it's better to use the uninstaller, but if that's corrupted you may have no choice but to manually remove it.

reinstalling should restore the uninstaller so you might want to try that.

2 replies

Kanikas
Kanikas
Legend
March 15, 2018

Moving to Creative Cloud Download & Install​

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 15, 2018

are the programs on your computer?

and why do you urgently need to remove them?

K
kyl84102007Author
Participant
March 18, 2018

Hi, yes the programs are on my computer and I am looking to remove them as they take up quite a bit of space and I no longer need them. Would manually deleting all the adobe files work as well?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 18, 2018

it's better to use the uninstaller, but if that's corrupted you may have no choice but to manually remove it.

reinstalling should restore the uninstaller so you might want to try that.

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