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strong_man3620
Participant
March 3, 2025
Question

Urgent: Unable to cancel my Premiere Pro subscription

  • March 3, 2025
  • 2 replies
  • 166 views

I have been trying to cancel my Premiere Pro subscription for three weeks, but every time I try, I get an error message (

 

).

I also tried contacting Adobe support via live chat, but I was not able to proceed to the cancellation page.

My next billing date is in 3d ays, and I don’t want to be charged again.

Can someone from the Adobe team help me cancel my plan before the next charge?

Email linked to my account: PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM

Thanks in advance

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 3, 2025

also, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
March 3, 2025

Thanks for reaching out, @strong_man3620.

Have you tried it using a different browser or different device?

Let us know if it brings any change.


^Shivangi

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