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eddiem88231462
Participant
December 5, 2016
Answered

Use of Photoshop Elements 13

  • December 5, 2016
  • 1 reply
  • 199 views

Hi All

I am new to this forum and wondered if anybody can help me.

I have problems running the Photoeditor. I purchased the package last jan16 and it ran fine. then I did not use it for a while and lately when I go to run it I keep getting the message below:-

Process:               Adobe Photoshop Elements 13 Editor [760]

Path:                  /Applications/Adobe Photoshop Elements 13 & Adobe Premiere Elements 13.app/Contents/MacOS/Adobe Photoshop Elements 13 Editor.app/Contents/MacOS/Adobe Photoshop Elements 13 Editor

Identifier:            com.adobe.pse13editor

Version:               13.0 (13.0.0.0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Photoshop Elements 13 Editor [760]

User ID:               501

Date/Time:             2016-12-05 20:52:20.209 +0000

OS Version:            Mac OS X 10.12.1 (16B2657)

Report Version:        12

Anonymous UUID:        A5BA8584-E4FC-EEA1-0BDD-D2531D58D5D8

[When a Staff person asks for private information hover your mouse over their name]

[you may then click the Message option in the popup window to send a private email]

[long crash log removed... please only send a crash log to a technician, when asked]

    This topic has been closed for replies.
    Correct answer John T Smith

    Two versions = two years, and Mac has made MANY operating system changes

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html may help... but also may not help

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 5, 2016

    Two versions = two years, and Mac has made MANY operating system changes

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html may help... but also may not help

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