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starlightshine
Participant
March 8, 2020
Question

Using Photoshop and Bridge 2020 offline

  • March 8, 2020
  • 1 reply
  • 2157 views

Due to a threat of a computer hack today I had to unplug my internet connection.  This was when I discovered that I could not access my Adobe products namely Photoshop, Bridge and Acrobat.  I have a subscription to all of these and always thought I could access offline as required.  Please advise what I must do in order to access these programs when offline.  Thank you.

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      1 reply

      thatsmauri
      Community Expert
      thatsmauriCommunity Expert
      Community Expert
      March 8, 2020

      What plan do you have? Do you get any error message? If you do, what does it say?

      From the Internet connectivity, offline grace period, and reminders help site:
      "You can use the apps in offline mode with a valid software license for a limited period. The apps attempt to validate your software license every 30 days.

      In offline mode, annual Creative Cloud members get 99 days of grace period; month-to-month members get 30 days of grace period.      "

        S
        starlightshineAuthor
        Participant
        March 8, 2020
        I have an Annual Plan, Prepaid Photography 20 GB and valid to Oct. 2, 2020.
        Due to an attempted hack I had to disconnect from the internet today.  Decided to work on my photos but when trying to open Photoshop or any other Adobe programfor that matter the message said that Adobe could not verify my account and would not let me into the program.
        Jeffrey_A_Wright
        Jeffrey_A_Wright
        Legend
        March 9, 2020

        Starlightshine, while you can be offline for up to 99 days, with an annual membership, if the licensing files are damaged, then you will need to connect to the Internet to validate your license is still valid.

         

        What happens when you reconnect to the Internet, are you then able to open Photoshop and Bridge CC?  What is the nature of the attack that forced you to keep the computer off the internet?  What steps, besides disconnecting the Internet, have you taken to resolve the attack?

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