Valid Serial Number Not Working

Forum|Forum|3 years ago
March 24, 2022
2 replies
1210 views

I bought a new laptop and installed my copy of Photoshop CS Extended on it. When I went to activate it, it told me I needed to deactivate the old copy first, so I did so. Now ithe progrm is telling me the serial number is invalid. Basically, it had me destroy a working copy and now will not allow me to activate the new copy.

The tech support the message links to is all about illegal copies verssus genuine. I have a genuine copy, I just need the serial number to work.

As I was in the middle of a project, I would appreciate assistance with this matter.

Activation

This topic has been closed for replies.

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

and here:

https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

Peru Bob

Community Expert

The activation servers for CS through CS4 (except for a new installation of CS4 on a computer that did not have it previously installed) have been deactivated. I'm afraid that you won't be able to activate it.

C

Charles237344431dw9Author

Participating Frequently

This is CS6, sorry I did not specify.

I can understand no longer supporting older sofware -- I dont need software support I need activation support. I am left to feel that Adobe did a search and destroy by having me first kill the existing program before they told me I was not going to be able to activate it elsewhere.

ProDesignTools

Community Expert

Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to address serial number issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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