Valid student subscription, but Creative Cloud tells to buy license

Forum|Forum|5 years ago
September 3, 2020
3 replies
554 views

I bought a student licence (for all Creative Cloud products). Now Creative Cloud tells me to buy the licenses for my products, and I can't use Acrobat DC for example! I have uninstalled the programs and reinstalled them. Help?

Cloud storage web assets

This topic has been closed for replies.

M

Manan Joshi

Community Expert

Maybe the following would help

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

V

Vesa5EADAuthor

Participating Frequently

Thank you, but it still doesn't solve my problem. No contact information there.

M

Manan Joshi

Community Expert

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan