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ericf77770818
Participant
August 11, 2016
Answered

Validation Problem: Lightroom 6 "Serial number Provided is valid, but a qualifying product could not be found on this computer"

  • August 11, 2016
  • 1 reply
  • 811 views

I have downloaded and installed Lightroom 6 to my new computer.  It will not validate.

I get a message, "Serial number Provided is valid, but a qualifying product could not be found on this computer"

This topic has been closed for replies.
Correct answer John Waller

You've entered an upgrade serial number for version 6.

To verify that you are eligible to use the upgrade serial number, the Lightroom 6 installer has searched your hard drive for an earlier version of Lightroom already installed.

Since it could not find an earlier version, it is now asking you to enter the serial number from an earlier version (version 5 or earlier) so that you version 6 upgrade serial number can be accepted.

1 reply

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
August 11, 2016

You've entered an upgrade serial number for version 6.

To verify that you are eligible to use the upgrade serial number, the Lightroom 6 installer has searched your hard drive for an earlier version of Lightroom already installed.

Since it could not find an earlier version, it is now asking you to enter the serial number from an earlier version (version 5 or earlier) so that you version 6 upgrade serial number can be accepted.

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ericf77770818Author
Participant
August 11, 2016

Thanks.

That was it. Of course no way I could find that serial number now, years later.

I finally found a chat room and got the problem solved.

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