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Inspiring
September 26, 2021
Question

Verification fail: Can't use without Internet & asks to login everytime!

  • September 26, 2021
  • 1 reply
  • 231 views

Hello everyone,

 

I post here because I'm frustrated. I've spent a month and a half communicating with Adobe support team and they haven't been able to fix the issue, even though they have been remotely on my computer 4 times, made me reinstall CC and Premiere several times, etc.

 

The thing is that I bought a new laptop and now I can't use the Adobe software without internet connection and, even when connected to internet, every single time I start any Adobe software, it asks to login. Furthermore, around half of the times, it says that they can't verify my account (even though I have the full Adobe package and I'm obviously connected to internet).

 

I honestly feel cheated, because this is making me waste plenty of time and energy, and I can't even work when sometimes I urgently need to. But nobody from Adobe helps me. Thus, I would truly appreciate if anyone could help me solve my problem.

 

Thanks!

 

Miguel

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1 reply

Nancy OShea
Community Expert
Community Expert
September 26, 2021

The most frequent cause of connection failures is an intrusive Firewall or Anti-Virus.

 

That said, try this help article:

https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

 

Nancy O'Shea— Product User & Community Expert