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Participant
June 12, 2020
Question

Violation of privacy

  • June 12, 2020
  • 1 reply
  • 317 views

I can't get Adobe Premiere Pro to open after a new update so I went online for help.  They asked to access my computer remotely and I allowed it.  Shortly after the session began the Adobe person opened my financial program revealling all my bank accounts.  I was shocked and quickly closed it and told them not to open it again.  They said they did it by mistake, but they didn't bother to close it, I had to.  My worry is all these sessions are recorded, so now anyone at Adobe can go look at my session and see my banking information.  How can I fix this?  Who should I contact at Adobe?

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1 reply

Jeffrey_A_Wright
Legend
June 12, 2020

Joverton, I am sorry that you encountered difficulties while working with our support team.  You can use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support case.  Please make sure that any personal information, within applications or other documents, is closed before allowing direct access to the computer.