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Participant
April 2, 2023
Question

virus detected when trying to download photoshop

  • April 2, 2023
  • 3 replies
  • 2405 views

upon trying to download adobe photoshop with the free trial it says virus detected and the download fails

This topic has been closed for replies.

3 replies

Kanikas
Community Manager
Community Manager
August 27, 2024

your av made an error, if you used the cc desktop app to update.


Hi,

As suggested above, make sure you have used a correct link to download Photoshop.

The correct link are also shared above by @kglad.

Hope you are able to resolve the issue.

 

Thanks


^KS

kglad
Community Expert
Community Expert
August 26, 2024

your av made an error, if you used the cc desktop app to update.

kglad
Community Expert
Community Expert
April 2, 2023

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html