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dhugallindsay
Participant
December 2, 2011
Question

Volume license bought, have serial number, can't download Acrobat Professional X

  • December 2, 2011
  • 2 replies
  • 1942 views

My company has bought a licence for me for Acrobat Professional X and have given me the serial number but the Adobe webpage won't let me download a demo version for my Mac so I can enter the serial number.  How can I download a copy so I can activate it and actually get to use what we have paid for? Anyone know?

    This topic has been closed for replies.

    2 replies

    MichaelKazlow
    MichaelKazlow
    Legend
    December 2, 2011

    The company that provides your company with their volume license should have given your company installers and/or locations for installation on the web. The download file for Windows wouldn't work with your multi-user volume license number. A separate special installer is provided for those.

    Gautham_K
    Gautham_K
    Participating Frequently
    December 2, 2011

    Hi,

    Please provide the following details:

    1.What exactly happens when you try to download the trial version Do you get any error message?

    2.Which version of Mac OSX are you using.

    Thanks

    D
    dhugallindsayAuthor
    Participant
    December 2, 2011

    Hi,

    It says there is only a Windows version available for download.

    I am using 10.6.8

    I think the problem is that the Deploy-to ID that my employer gave me previously is different to the one they gave me this time they bought me a new product so I can't search the PO history on the LWS website because it won't allow me to input the new Customer ID but only choose from a pull-down menu of IDs which doesn't include the one I need for the present product...

    Thanks

    Gautham_K
    Gautham_K
    Participating Frequently
    December 2, 2011

    Hi,

    Acrobat X Pro trial downloads is only available for Windows.

    Request you to please contact support to rectify issues with the LWS site so that you can directly download from there:

    Please click on the below link to access support:

    http://www.adobe.com/support/contact/

    Here, choose "I am having trouble downloading or installing my software"

    Then in the secod dropdown, choose "I have a multi user business license(Adobe Vokume Licensing)"

    Thanks

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