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O
ohblast
Participant
February 19, 2020
Question

Wait times

  • February 19, 2020
  • 1 reply
  • 194 views

I've waiting for 2.5 hours for a 'chat' this normal?

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 19, 2020
  1. Use a good browser like Chrome or Firefox that accepts cookies and does not have script blockers.
  2. Log-in with your Adobe ID and Password.
    https://helpx.adobe.com/contact.html
  3. Click the chat bot icon and type AGENT followed by Enter key.
  4. A human should join within a couple of minutes.  If not, try a different device/browser.

 

Nancy O'Shea— Product User & Community Expert
O
ohblastAuthor
Participant
February 19, 2020
I’ve just figured out how to use Safari.

The problem was on there end.

They did apologies it only took about 20 minuets to get things sorted.

Cheers
John

A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort. Herm Albright (1876 - 1944)
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